Windsor has been using the phrase ETDBW inside of our company for nearly 20 years, but we want to make sure our distributors understand what this means and how it affects the way we approach our workday. Simply put, it is our goal to…
- Manufacture high-quality products that meet your customers’ needs
- Provide timely and thorough communication regarding your orders
- Consistently meet our commitments and delivery dates
We feel if we can do these three things, we will be the window company that is the easiest to do business with. ETDBW is our MISSION!
We measure ETDBW in several different ways, ultimately, measuring our success by your success. We admit that 2024 was not our best year; we broke our promise to you. Over the past several months we have worked hard to regain your trust, and we are making good progress. While we are not where we want to be, we’re moving in the right direction toward that goal.
Now that the dust has settled on the SAP transition, Windsor has a renewed focus on ETDBW, and it starts inside our business. This will include additional training, communication, and education, as well as fast and accurate customer support, and improvements with our CPR processing.
We want our customers to feel ETDBW through our communication, order accuracy, reliable delivery, quality workmanship, and responsive sales representation. We want you to perceive Windsor products to be your overall best value and for your interactions with our employees to be the best part of your day.
One new improvement that we are working on is a self-service tool in the customer portal of PowerTools. This tool will provide status on all your open orders, it is customizable, and the data may be downloaded.
We have not forgotten the basics of good business. It took us longer than expected to digest all the SAP changes and improvements that were required to serve you in the future. We are confident that the coming year will reflect these positive intentions and prove our commitment to our customers.
Soon, we will explain additional improvements that you will begin to see in 2025.